Content design
As a Content Designer on the NHS App, I work on improving user experience. My role is particularly focused on ensuring text throughout the app and connected websites is clearly written and accessible for people with a wide range of needs (such as screen reader users).
As part of my NHS role, I write everything from user interface copy, to help pages for the public, to guidance that helps design teams follow consistent, quality-assured patterns. I have helped to redesign the structure of the app and improved readability.
Before working for the NHS, I was Head of Health Content at Bupa, where I oversaw hundreds of health information pages on the Bupa website. Before that I was a Senior Editor at Macmillan Cancer Support, where I wrote patient information booklets and edited a magazine for Macmillan health professionals.
Highlights of my health content roles have included:
- co-creating the Bupa Dementia Hub (Highly Commended at the British Medical Association patient information awards)
- writing the Macmillan guide Feel More Like You in collaboration with specialist nurses and Boots (Winner of a Plain English Campaign award)
- local news journalism
- music and culture reviews
- travel writing
- personal dabblings in fiction (I'm working on a fun interactive story in Twine)


Other writing
Outside of content design and editing, my miscellany of other writing has included bits and pieces of:
